Refunds & Cancellations
Effective Date: 2/14/2026
This Refund & Cancellation Policy outlines the terms applicable to services provided by The Snout Collective LLC (“Company,” “we,” “us,” or “our”).
By engaging our services, you agree to the following terms.
1. General Refund Policy
All payments are non-refundable once services have been rendered.
Due to the nature of marketing, strategy, and consulting services — which involve time, expertise, and resource allocation — refunds are not issued for completed work, partial months, or unused time.
2. Social Media Management Services
Initial Term
Social Media Management services require a minimum initial commitment of three (3) months.
This minimum term ensures sufficient time for strategy implementation and performance evaluation.
Ongoing Services
After the initial three-month period, services continue on a month-to-month basis unless canceled in writing.
Cancellation Notice
Clients must provide thirty (30) days written notice to cancel services.
Cancellation notice must be submitted via email to hello@snoutcollective.com.
Services and billing will continue during the 30-day notice period.
Payment Structure
Services are billed in advance at the start of each service period.
No refunds are issued for prepaid service periods.
3. Website Strategy & Content Services
Website strategy and content services are billed as a monthly retainer unless otherwise stated in a written agreement.
Clients must provide thirty (30) days written notice to cancel ongoing services.
No refunds are issued for services already rendered or for work completed within a billing cycle.
4. Marketing Coaching Services
Marketing coaching services are billed monthly unless otherwise agreed upon in writing.
Clients may cancel with thirty (30) days written notice.
No refunds are provided for completed sessions or time reserved.
5. Late or Failed Payments
Payment is due on the invoice date.
If payment is not received within five (5) days:
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A late fee of 5% of the outstanding balance or $50 (whichever is greater) may be applied.
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Services may be paused after seven (7) days of nonpayment.
Continued nonpayment may result in termination of services.
6. Termination by Company
The Company reserves the right to terminate services immediately if a client:
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Fails to make payments
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Violates agreed-upon terms
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Engages in abusive, inappropriate, or unethical behavior
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Fails to provide necessary materials or cooperation required to perform services
In such cases, no refunds will be issued.
7. Contact Information
The Snout Collective LLC
Tempe, Arizona, United States
hello@snoutcollective.com